Q1: Were we able to resolve the issue that you called us for?
Q2: Please select the name of the technician that helped you:
Q3: Overall, how satisfied are you with the technical support that you received?
Q4: How helpful was our technician?
Q5: Using any number from 0 to 10, where 0 is the worst and 10 is the best, what number would you use to rateour services?
Google Crome was installed on our computer and we're not fond of it because you can't print a screen unless there is an app associated with the screen.
Not at all, I have enjoyed being a customer of UTechmate and will continue to do so.
Very happy with the results and the Tech was very courteous and informative.
Mark was very complete and patient with me while doing things on my computer that needed to be done. even though it took three weeks to fix my computer, I am still satisfied with the work
I'm still having problems with my home page, finding all my taskbar icons and always being dropped from internet
I could not understand my tech due to his accent!! I was switched to another same thing!! Sorry, but it was VERY frustrating to me!!!!
I am still concerned that this is a scam. It seems odd that I had this problem and your company automatically pops up as the one to call. Did you somehow cause this problem in the first place?
One month ago , on Aptil 10, I signed up for 3 years protection and a year of support and still have the same viruses and warnings dating back to March 12th. Not happy and wondering if this is all a scam! Please do not contact me again!
No handled my problem very well
Very patient and understanding with consumers lack of knowledge and problems at hand. Thorough and professional..
Great customer services
Why is my PC still so very slow? Faster than before but not as fast as I was promised, it is new.
both tech & supervisor were very patient & knowledgeable about the issues.
Some trouble understanding what was ask of me to do
Only that you note my account with the payments we discussed 25.00 over the next 3 months to a total of 75.00 that I owe you
Margaret L Contreras
I called for routine maintainnce service, not a big problem for the technician, so I don't have any basis for rating him 'best tech possible." But he did answer my question about an anti-virus program and cleaned up my computer.
Very satisfied. Great customer service
Jerry A Chiaramonte
None at this time.
Time will tell if fix is effective
When I called the toll free number I was under the impression I was being connected with Microsoft, not a third party company. That was deceptive, in my opinion.
Only comment is that tech was very pushy about taking the 5yr plan. It was the best deal, no question. I hope that AVG proves to be the best.
I will be much better able to rate your services the longer I have tech support with you.
Technician was very helpful and extremely patient.
Catherine G Duncan
Till now, I thought that I could get my Windows problems fixed by National Support Group, my regular troubleshooter, but apparently not. Thanks.for your help.
It was nice to get phone calls and talk to a person while the work was being done.
no, other then u should have a Canadian company, as the exchange was horrible on my pocket.
There was a lot to do, he was quick and took care of it in a short time.
Did not describe service I would receive for what I actually would get.
Service was over top will recommend to friends!!
Very happy with the service and the waythey resolved my problem
Just thank you for fixing my issue
It is difficult to have to pay for services multiple times
It was hard to understand the tech at certain times.
Some malware may remain on my Chrome browser. A pop-up gets hijacked on occasion while using Chrome.
When helping the customer, be thorough on your explanations of what each of your actions is doing.
I wasn't told that the $6.50 alone would have corrected my problem. I was led to believe that I had to take the service contract otherwise my computer would crash within 10 days. Walt Brand
I was told this was an Apple contractor. It is NOT!!! I want a refund
I appreciated that they took time to explain to me the situation with my computer; they quickly took control and quided me towards fixing my computer. Thank you.
Both times I contacted you, right before my infection I entered in the address, firearmstactical.com. Could this be the source of the infections (or coincidence)?
I was led to believe that your service was sponsored by Microsoft.
I'd like to let the manger for Mark Pinkman that he was very helpful and professional in resolving my computer issue. He even stayed late by a couple of hours to make sure the problem was resolved. Another tech and worked on in several hours before Mike got on the task and I really appreciated his efforts.
technicians were very hard to understand due to thick accents
Thanks for your help
i am very pleased with the help I received. The technician was very patient with me when I had trouble understanding what I needed to do. Thank you for the time and trouble spent in cleaning out my computer.
Best technician ever on this planet. Mark Smith Love you.
He answered all my questions politely and patiently.
It's not good when you have the same problem the next day
He was very patient with me inspite of the fact that he was dealing with a techno idiot!
It was a little difficult understanding Christopher John. The next day I had to call back to have the tech do a redo. It is doing fine so far.
I am asking for a refund for services you provided on Sunday, 10/23/16 due to unfair sales practices. When my computer flashed a virus warning accompanied with your phone # I naturally called it. A sales associate, Christopher, answered and told me my computer had no firewall protection and my Windows 10 program was temporary. He told me the only way to fix this was either to have "your firm" install Windows 10 along with increased anti-spyware protection or, "buy a new computer". Acting on trust, I agreed to have your firm install the "needed protection" . After 3.5 hrs. I was told everything was resolved. On Monday,10,24,2016 I called my computer store and was told I was "sold a lie". I was told I didn't need anything and that my computer wasn't at risk as I still had a years service of NOD32, and malwear bytes protection. I will be calling my VISA rep this am, and making a complaint of sales malpractice. Please contact me this am. XXX-XXX-XXXX.
The security concern I had was explained and I ended up buying a security package but I believe it is something I need. I am very satisfied with the overall transaction.
I appreciate the written notices and info. I have a hearing loss that makes phone calls difficult.